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Review: Fusion Hub 髪之道 (Bedok)

A new outlet opened up in Bedok recently and they were having promotions on the various hair cuts/treatments. I seldom take note of these neighbourhood salons as I have had bad experiences with them. But as I walked pass the shop, a hairdresser standing outside the shop, was pulling customers in and passed me a brochure. What caught my attention was the price stated on their brochures: Hair Cut (5 cut get 1 Free) for all lengths at $2.80 nett.

My messy hair needed some trimming so I decided to get it done there as I didn't want to spend too much on it too. I was led into the shop by that same hairdresser and he speaks really softly so sometimes I have no idea what he's saying. Lol. I wanted to trim about 2cm, without any layering but he kept on trying to convince me that layering would look much better. Being someone who is easily convinced, he went ahead to do layering for me and cut more than what I expected.

I didn't expect much as the price is really low and quality is often compromised with prices. And indeed, the end result is disappointing. The length on left and right side weren't equal and I didn't want him to trim anymore as it was much shorter and I am aiming for waist length hair. I guess I have to wait even longer now :/

Overall, I think it's worth going if you just need a simple trim :) The customer service is satisfactory, not much hard selling on products as I got out of the place "in a flash" the moment I paid. Lol.

Maybe I will try out the hair treatment in future as it appears that they specialise in that area (2/3 of the brochure is on hair treatment).
_

Update: September 2012
My sister wanted a new look and was considering short hairstyle so mum suggested that she get it done at Fusion Hub which turned out to be the worst choice ever. And in my case, I wanted to get a trim so decided to accompany her there. As I mentioned before, their store has an ongoing promotion of getting a complimentary haircut with every 5 haircuts, so mum gave us her card to use as she had already accumulated 5 stamps.

We got there an hour before the shop closes and there were 2 hairdressers sitting around idle while the cashier was on the phone. We were ushered to our seats and the nightmare begins(more for my sister though). For me, I wanted 1-2inches trim and having a bad experience previously, I highlighted to my hairdresser(male in young 30s I suppose) to not trim that much, just 1-2inches will do, and he just snipped for probably 5 minutes and told me that he was done. It looked exactly the same length I came in with; I knew because my hair was touching the back of my bra strap before and it was at the exact same area once he's done -.- When I asked him to trim more since it's not even 1-2inches, he said that it is done and additional trimming would require another payment!

This happened to my sister too! She wanted a short haircut, and specifically told the lady to cut shorter but she trimmed like a few inches and insisted it looked just nice for my sister and went on to clean up. So I stepped in and asked her to trim more, she asked us to pay additional amount which is ridiculous when my sister had told her that the length wasn't what she wanted. I have to say the haircut is horrible too, even my mum can do better than her. The lengths on both left and right sides weren't equal and the bangs looked jagged; my sister had to trim the bangs herself once she gets home.

To make things worse, they did not accept the card when we want to redeem one free haircut, reason being the shop is closing soon so we have to use it another day. I'm so pissed that I really didn't want to argue anymore and just left after paying.

I'm not going to go back there again, and please don't ever go there unless you don't mind getting bad haircuts on top of the lousy customer service.
_

Do share your reviews of this place in the comment box below! :)

Comments

  1. Fusion Hub 髪之道 (Bedok Outlet)
    Today i had bad experience to that hairdresser(old man) as well. Talk nonsense, insults and bad services. :(

    ReplyDelete
  2. Sh!t, another branch in Clementi, worst services i had encountered. They cut like an unskilled person, dun even bother to blow after cut. When i commented to trim a bit more on forehead part, she gave a lot of excuses.

    ReplyDelete
  3. I went to Fusion hub at Hougang. One guy cut anyhow. I asked him to cut short. He just cut a bit for 5 mins and said done. My was still the same. I asked him to cut shorter and he said if he cut shorter he will cut his fingers. He was just rushing & poor customer service.

    ReplyDelete
  4. I went to fusion hub in Clementi. As I completed 5 hair cuts. Was supposed to get a free complementary haircut. But they said not on Sunday and I had to top up some money for the free hair cut.

    The way they do business is untrustworthy . Better to go snip ave

    ReplyDelete
  5. My brother went to Fusion Hub at Bishan St 24. He wanted a short, clean haircut. The hairdresser purposely cut a hole in the hair that can be seen from afar after my brother asked them to cut it shorter cos it wasn't short enough. The hairdresser still argue that they're skills aren't that bad till they cut a hole in his hair, and that is his 'vein'. Bullshit sia. My dad also got rejected from the shop recently just because he wasn't dressed in 'suit and tie'.

    ReplyDelete
  6. They also don't accept redeem after 7pm, but never told you before. very untrustworthy. Btw, @yishun one.

    ReplyDelete
  7. I went to jurong outlet today, initially said labour fee is additional $5, but end up i paid $8, because the MANAGER of all outlet shouting and said $8. The hairstylist told me $5 and i called up to make appointment they also told me $5. Is not unaffordable but is not worth it. Very untrustworthy. 30 Jan 2016. I understand is new year time but should said ealier not simply how add when do payment.

    ReplyDelete

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